1. Acceptance of terms
By accessing or using the Miru Matcha website (mirumatchalife.com) or purchasing our products, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.
2. Products and pricing
All prices are listed in US dollars and are subject to change without notice. We reserve the right to modify or discontinue any product at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of a product.
Product images are for illustrative purposes only. Actual products may vary slightly from images shown on the website due to screen colour calibration and photography lighting.
3. Orders and payment
By placing an order, you represent that you are at least 18 years of age and that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud.
Payment is processed securely through Stripe. By providing payment information, you authorise us to charge the total order amount including applicable taxes and shipping fees. For subscription orders, you authorise recurring charges at the agreed frequency until you cancel.
4. Subscriptions
Subscription orders are billed automatically at the agreed interval (monthly by default). You may cancel, pause, or modify your subscription at any time through your account's Orders page or by contacting us. Cancellations must be made at least 24 hours before the next billing date to avoid being charged for the next cycle. We do not offer refunds for subscription charges that have already been processed.
5. Shipping and delivery
We ship to the United States, Canada, the United Kingdom, Europe, and Australia. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by customs, weather, carrier issues, or other circumstances beyond our control. Risk of loss and title for products pass to you upon delivery to the carrier.
6. Returns and refunds
We offer a 30-day satisfaction guarantee on all products. If you are not satisfied with your purchase, contact us within 30 days of delivery for a full refund or replacement. See our Shipping & Returns page for full details on the returns process.
7. Intellectual property
All content on this website — including text, images, logos, graphics, and product descriptions — is the property of Miru Matcha and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
8. Limitation of liability
To the maximum extent permitted by law, Miru Matcha shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website. Our total liability to you for any claim arising from these terms shall not exceed the amount you paid for the relevant product.
Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use if you are pregnant, nursing, have a medical condition, or are taking medication.
9. Governing law
These Terms of Service are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved in the courts of San Francisco County, California.
10. Contact
For questions about these Terms of Service, contact us at [email protected].